Refund Policy

We want you to enjoy your purchase from Datum Press. If something is not right, please contact us at art@datumpress.co and we will do our best to help.

30-day return period

You may request a return within 30 days of the date your order is delivered.

To qualify for a return, the item must be in the same condition in which you received it: unused, unworn, complete, and in its original packaging, with all certificates, edition information, inserts, accessories, and other included components. You must also provide your receipt, order confirmation, or other proof of purchase.

To begin a return, email art@datumpress.co with:

• Your full name;

• Your order number;

• The item you wish to return;

• The reason for the return; and

• Photos or video where the item is damaged, defective, incomplete, or incorrect.

Returns sent without first contacting us and receiving return instructions may not be accepted. Approved returns must be sent to the address provided by our support team. The return destination may differ from our mailing address, depending on the product and fulfillment location.

Return shipping

If you are returning an item because you changed your mind, ordered the wrong product, entered incorrect information, or no longer want the item, you are responsible for the return shipping cost. Original shipping charges are non-refundable unless required by law.

If we confirm that your item arrived damaged, defective, materially different from its description, incomplete, or incorrect, we will provide an appropriate remedy. Depending on the circumstances, this may include replacement parts, a replacement product, a prepaid return label, store credit, or a refund.

Please use a trackable shipping service for returns. Datum Press is not responsible for return parcels that are lost, misdirected, or damaged before reaching the approved return address.

Damaged, defective, incomplete, or incorrect items

Please inspect your order as soon as it arrives. Contact us within 7 days of delivery if the item is damaged, defective, incomplete, or incorrect. Include your order number and clear photos or video showing the product, packaging, shipping label, and the issue.

Some issues can be resolved through care guidance, replacement components, or another simple remedy. We may ask you to provide additional photographs, video, measurements, or packaging details so that we can identify the issue and provide the fastest appropriate solution. This does not limit any rights you may have under applicable consumer law.

Damage caused by misuse, accidental damage, improper storage or handling, unauthorized alteration or repair, failure to follow care instructions, ordinary wear and tear, or exposure to moisture, direct sunlight, or extreme temperatures contrary to supplied care guidance is not considered a manufacturing defect. Minor variations in color, texture, registration, finish, paper, ink, or other characteristics inherent in printing, hand-finishing, materials, or screen display are not defects where the product remains materially consistent with its description.

Non-returnable items

We cannot accept returns of:

• Gift cards;

• Downloadable or digital products after delivery or access;

• Items marked “final sale” or “non-returnable” before purchase;

• Personalized, customized, or made-to-order products, except where damaged, defective, or incorrect;

• Products that have been materially altered, damaged, or used beyond what is reasonably necessary to inspect them;

• Items missing original packaging, certificates of authenticity, edition information, inserts, accessories, or other included components; or

• Products restricted from return for health, hygiene, safety, or legal reasons, where clearly disclosed before purchase.

This section does not exclude returns or remedies required by applicable law.

Exchanges

The quickest way to obtain a different item is to request a return for the original item and, once the return is approved, place a new order. Where an item arrived defective or incorrect, contact us before placing another order so we can arrange the appropriate remedy.

Order cancellations and address changes

We begin processing orders promptly. To request a cancellation or address change, email art@datumpress.co as soon as possible. We cannot guarantee that an order can be changed or cancelled after it has entered fulfillment or been shipped.

Customers are responsible for entering a complete and accurate delivery address. If an order is returned because the address supplied was incomplete or incorrect, or because delivery was refused or not collected, we may deduct the original shipping cost, return-to-sender charges, and any reshipping cost from the refund, to the extent permitted by law.

Refunds

We will notify you after we receive and inspect an approved return. If the refund is approved, it will be issued to your original payment method, generally within 10 business days of approval.

Your bank, credit-card provider, or payment service may take additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact us at art@datumpress.co.

European Union 14-day cooling-off period

If your order is delivered into the European Union and the law applies to your purchase, you may have the right to notify us that you are cancelling your order within 14 days of delivery without giving a reason. You must then return the item within the time required by applicable law. Unless we state otherwise or the item is faulty or incorrect, you are responsible for the direct cost of returning it. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the item’s nature, characteristics, and functioning. Statutory exceptions may apply, including to personalized goods, certain sealed goods after opening, and digital content supplied with your prior consent.

Contact

For return or refund questions, contact:

Datum Press
Email: art@datumpress.co
Phone: (307) 414-1442
Mailing address: 701 Tillery Street, Unit 12, Austin, Texas 78702, United States